Refund policy

At Birdy & Co. we want you to love every piece you order! If something isn't quite right, please see our return policy below. 

We have a 14-day return policy, which means returns must be initiated within 14 days of delivery. All returns are issued as STORE CREDIT ONLY. We do not offer refunds back to your original form of payment.

Customers are responsible for return shipping costs unless the item arrives damaged or defective. 

Unfortunately, we cannot accept returns on sale items or gift cards. All sale items are final sale and cannot be returned or exchanged.

To start a return, you can contact us at birdycoboutique@gmail.com.

Condition of Items:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed, and in original condition with tags still attached. Items with signs of wear, makeup, deodorant, or damage will not be accepted. You’ll also need the receipt or proof of purchase. 

Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exchanges:
The best way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not process direct exchanges, so please return your item for store credit and place a new order. 

Once we receive and inspect your return, your store credit will be issued within 3-5 business days. 

You can always contact us for any return question at birdycoboutique@gmail.com.